Customer success Archives

How DeLuxe got 98% of its deliveries on time in only 18 months

by Julie Levasseur | Oct 3, 2019 | Blog, Blog, Customer success, Customer success

The DeLuxe Packaging division of Novolex has set new records for efficiency and customer satisfaction by adopting the Syncrun planning and scheduling package. A look back at the genesis of success.

A growing need

Everything began when the company’s ERP planning module could no longer keep up with strong business growth. “We had more and more different items and customers, but our existing systems weren’t all that flexible. So we wanted to make the planners’ job easier,” remembers Marc-André Régimbald, the head of the supply chain department.

Marc-André began looking for an operations sequencing and optimization tool that could fit in with the existing ERP. His criteria? “A visual, easy to use tool that could be used to make production plan scenarios. Syncrun offered all of that,” he explained. After a successful test with the demo version, Novolex installed the software package in all of its DeLuxe plants.

Syncrun’s specificity

Marc-André Régimbald is especially appreciative because Syncrun’s algorithm can be adapted to the company’s special characteristics. At each stage of software installation, Arima’s developers were able to integrate new functions to meet the specific needs noted by DeLuxe: “It was really custom service and a beautiful joint effort.” Even today the department head points out that “we still have a ‘tech’ available to answer our questions.” He also emphasizes the “high level of trust” that has developed with the service provider and “the importance of encouraging a local product […] through a customized approach.”

Concrete results

Syncrun has been synonymous with a myriad of benefits for DeLuxe plants. Marc-André Régimbald has noticed them in several areas:

Optimized operations planning: “The visual features enable the planners to assess the scenarios quickly and measure the impacts of each decision.”

Increased production capacity: “The system automatically combines those orders that go well together in terms of operational constraints. That means less setup time, less scrap, and so on.”

Better customer service: “Syncrun has contributed a lot to increasing our on-time delivery rate from 87% to 98% and more, in only 18 months.”

“The visual features enable the planners to assess the scenarios quickly and measure the impacts of each decision.”

Marc-André Régimbald

Head of the supply chain department, Novolex

The head of the installation project soon observed a return on investment. He has nothing but praise for Syncrun, which he honestly recommends to other planners and plant managers. So are you convinced?

Discover the potential gains Syncrun can generate for your business

Arima has been accompanying businesses to optimize their productivity for over 25 years. Contact one of our experts in production scheduling and optimization to discuss your needs and learn more about Syncrun!

Artificial intelligence: Syncrun passes Groupe OSI’s test

by Julie Levasseur | May 8, 2019 | Blog, Blog, Customer success, Customer success

How does a company choose and then implement Syncrun’s scheduling software? Groupe OSI shares its experience.

Comparative analysis of competing software solutions

Before choosing the right software to plan and schedule its production, Groupe OSI got to work reviewing its options on the market. “We conducted research at trade shows and on the Internet, paying special attention to what was available locally,” explained industrial engineer Hubert Breton.

The company discovered that Syncrun met “almost all of the criteria” and could be adapted to make up for the rest. “Its flexibility is a strong point in relation to suppliers, where it’s take it or leave it,” emphasized the general manager, Hugues Beaudry.

Beaudry pointed to the advantage of future possibilities for optimization: “This solution shows real intelligence that the others couldn’t show us.”

Proof of concept and a customer’s testimonial

Hubert Breton made a point of testing the software product before going further: “We exported a snapshot of our data to try out its features and initiate the gateway with our platform. That gave us confidence, in addition to speeding up the definitive implementation.”

After the proof of concept, the potential customer had an opportunity to discuss with a longstanding user and confirm the software supplier’s competence and maturity. “That reassured us to see his roadmap and how well the system works,” he added.

The last few steps

Now that this company from the Beauce region has made its decision official, it has only to complete the data transfer, train its staff, and validate the results of trying out and breaking in the new system. Everything will be ready to go in about three months.

Convinced he made the right choice, Hugues Beaudry has only one regret: that Syncrun isn’t better known! “It’s a superb solution, and people shouldn’t miss out. The staff are solid, agile, and sensitive to your needs. It’s win-win all the way.”

So what are you waiting for? Discover the gains you can achieve!!

Syncrun: an informed choice for DOCOM Technologies

by Julie Levasseur | Apr 23, 2019 | Blog, Blog, Customer success, Customer success

Affordable and user-friendly: those qualities convinced DOCOM Technologies to support the rapid growth of its production by making Syncrun its operations scheduling system.

Optimizing at a competitive price

DOCOM Technologies has tripled its production in recent years, says Director of Operations Faouzi Talbi. New needs have appeared, and it must adapt to its market and modernize. This small factory in Boucherville was looking for a way to optimize resources and increase sales through better sequencing of production orders on the shop floor. “Without a tool to help us process more orders we run the risk of stagnation. We found Syncrun, which was very affordable,” remembers Faouzi. He looked at the cost of getting the same scheduling features with software modules available at ERP (Enterprise Resource Planning). His verdict? Syncrun was more cost-effective, its price being adjusted to the size and complexity of the customer’s company.

Close, timely, convenient

He also looked at several scheduling software solutions from other countries. Besides their high prices and lack of after-sales support, language was a serious barrier. This is why he likes working with the team at Arima, the developer of Syncrun: “Access to their technical support is direct and fast!” DOCOM Technologies regularly uses Arima’s support service to ensure installation is as efficient as possible. “The staff at Arima are very helpful and attentive to our requests,” stressed Faouzi.

A chance to reorganize

His own staff tried out Syncrun for free to see how it could be adapted to their way of operating—and vice versa. “That showed us what it could bring us and how we should get organized for the most benefit,” he said. He estimates they’ll be done implementing the scheduling software around six months after the process begins: “It’s not complicated to set up, but we’re starting from scratch. … We’re taking our time to do things right.”

A winning formula

Although DOCOM Technologies is just starting out with Syncrun, Faouzi Talbi is already happy with his decision: “Arima is a supplier that’s easy to reach, and Syncrun is easy to use. On top of that, we’re helping out local people. … It’s win-win.”

DOCOM Technologies produces custom cable assemblies and electrical wiring harnesses.